Get to know us

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H1: Frequently Asked Questions

Subtítulo: Everything you need to know. Answered honestly and clearly.

H2: About Beauty Travel Co. & Concierge

Q: What exactly is Beauty Travel Co. and how does it work?

Beauty Travel Co. is Colombia's premier Colombian-Canadian medical tourism concierge agency, based in Calgary, Canada — the only agency that truly understands both the North American patient experience and the Colombian medical excellence that makes every transformation possible. We specialize in connecting patients from the United States, Canada, and Latin America with Colombia's most distinguished SCCP-certified plastic surgeons and aesthetic medicine specialists — managing every detail of your transformation journey from your initial consultation to your final flight home. You focus on your transformation — we handle everything else.

Q: Is Beauty Travel Co. a clinic or a medical provider?

No. Beauty Travel Co. is exclusively a concierge agency — we are not a clinic, a hospital, or a medical provider. We do not perform any medical procedures. Our role is to connect you with Colombia's finest certified medical specialists and manage every logistical, administrative, and personal aspect of your medical tourism journey.

Q: How do I get started?

Simply submit your complimentary consultation request through our Bookings page. A member of our dedicated concierge team will contact you within 24 to 48 hours to schedule your personalized consultation — via phone, WhatsApp, or video call, whichever you prefer.

Q: Is my personal information kept confidential?

Absolutely. At Beauty Travel Co., discretion and confidentiality are fundamental to everything we do. Your personal and medical information is shared exclusively with the certified medical specialist directly involved in your care — and permanently deleted from our records once your journey is complete.

H2: Medical Tourism & Colombia

Q: Why should I consider Colombia for my plastic surgery or aesthetic procedure?

Colombia has firmly established itself as one of the world's premier medical tourism destinations — home to some of Latin America's most distinguished SCCP-certified plastic surgeons, internationally trained aesthetic medicine specialists, and state-of-the-art medical facilities. Colombian surgeons are recognized globally for their technical excellence, artistic precision, and natural results — offering world-class outcomes at a fraction of North American costs, without any compromise in quality, safety, or personalized care.

Q: Is plastic surgery in Colombia safe?

When performed by a certified, experienced specialist in an accredited medical facility — absolutely. At Beauty Travel Co., we connect you exclusively with surgeons who are members of the Sociedad Colombiana de Cirugía Plástica (SCCP) — Colombia's most rigorous professional certification body for plastic surgery — ensuring the highest standards of surgical excellence, patient safety, and ethical practice.

Q: Do I need a visa to travel to Colombia?

Citizens of the United States and Canada do not require a visa to travel to Colombia for stays of up to 90 days. Your Beauty Travel Co. concierge team will provide all necessary travel guidance as part of your personalized journey planning.

Q: Do I need to speak Spanish?

Not at all. Your Beauty Travel Co. bilingual concierge team accompanies you throughout your entire journey — providing real-time translation and interpretation at every medical appointment, consultation, and post-operative visit. You will always feel informed, understood, and completely supported — in your own language.

Q: Can I combine multiple procedures in a single trip?

Absolutely — and many of our clients do. Combining procedures in a single medical tourism journey to Colombia maximizes results while minimizing overall recovery time and travel costs. Your SCCP-certified surgeon will evaluate your individual health, anatomy, and goals during your consultation to determine the safest and most effective combination for your specific case.

Q: How much can I save by having my procedure in Colombia?

While individual procedures offer meaningful savings, the true financial advantage of medical tourism in Colombia becomes extraordinary when combining multiple procedures — something Beauty Travel Co. actively encourages and expertly coordinates. For combined procedures such as a Mommy Makeover or multiple facial procedures, patients typically save between $10,000 and $20,000 USD compared to equivalent procedures in the United States or Canada — making the journey not only transformative but extraordinarily worthwhile.

H2: Safety, Recovery & Insurance

Q: What happens if I experience complications after returning home?

Your safety is our absolute priority before, during, and after your journey. Beauty Travel Co. coordinates post-operative follow-up care with your surgeon and remains available to support you after you return home. We also guide every patient to our trusted insurance partner — Global Protective Solutions (GPS) — which provides medical complication coverage for up to 180 days following your procedure, whether treated in Colombia or back home.

Q: What is Global Protective Solutions (GPS)?

Global Protective Solutions (GPS) is the world's leading medical tourism insurance provider — trusted by thousands of international plastic surgery and aesthetic medicine patients from the United States, Canada, and Latin America since 2008. Coverage includes medical complication protection for up to 180 days post-procedure, emergency medical assistance 24/7, additional travel and accommodation expenses if your stay needs to be extended due to a complication, and coverage for your travel companion. GPS coverage is purchased directly through their platform — we provide you with the direct link and guide you through the enrollment process.

Q: How long will I need to stay in Colombia?

The length of your stay depends on the procedure or procedures you choose. During your initial consultation, your Beauty Travel Co. concierge will provide a personalized timeline — including pre-operative consultations, the surgical procedure itself, and the recommended post-operative recovery period before you are cleared to fly home safely.

Q: Can I bring a companion?

Absolutely — and we encourage it. Beauty Travel Co. can coordinate accommodation, transportation, and activities for your companion — ensuring that while you focus on your recovery, they have a wonderful experience discovering everything that Colombia has to offer.

H2: Payments & Cancellations

Q: How are payments handled?

At Beauty Travel Co., all payments are processed securely and transparently through our corporate platform — ensuring complete financial protection for every patient. Payments are structured in two stages:

• Initial Deposit (50%) — paid upon confirming your procedure, minimum 30 days before your travel date.

• Remaining Balance (50%) — paid 7 days before your departure — no exceptions. All funds are managed exclusively by Beauty Travel Co. — a registered Canadian corporation — giving you complete peace of mind that your investment is safe, transparent, and accountable at every step.

Q: What does my initial deposit cover?

Your 50% initial deposit secures and confirms every aspect of your Beauty Travel Co. journey — your surgical date, your medical team, your recovery accommodations, and all concierge services. Think of it as your commitment to your transformation — and ours to you. From the moment your deposit is received, everything is reserved, confirmed, and ready for your arrival in Bogotá.

Q: What payment methods do you accept?

Beauty Travel Co. accepts the following secure payment methods:

• PayPal — fast, secure, and internationally accepted ✅

• Bank Transfer — direct transfer to our Beauty Travel Co. corporate account ✅

• Credit Card — via our secure payment platform ✅

All payments are processed in USD — ensuring clarity and consistency for our international patients from the United States, Canada, and Latin America.

Detailed payment instructions are provided during your personalized consultation.

Q: What is your cancellation policy?

We understand that circumstances can change. Our cancellation policy is designed to be fair and transparent:

• Cancellation 30+ days before procedure — 80% refund ✅

• Cancellation 15-30 days before procedure — 50% refund ✅

• Cancellation less than 15 days before procedure — 20% refund ✅

• No show — no refund ❌ All cancellation terms are outlined clearly in your personalized service agreement before any payment is made.

Q: What if I need to postpone my procedure?

We understand that life happens. If you need to reschedule your procedure, Beauty Travel Co. will do everything possible to accommodate your new dates — subject to surgeon and facility availability. Our postponement policy is as follows:

• Postponement requested 30+ days before procedure — rescheduled at no additional charge ✅

• Postponement requested 15-30 days before procedure — rescheduled with a small administrative fee ✅

• Postponement requested less than 15 days before procedure — subject to surgeon and facility availability and may incur additional fees ⚠️

Your initial deposit remains valid and is applied to your new procedure date. Detailed postponement terms are outlined in your personalized service agreement — because your transformation journey matters to us as much as it matters to you.

H2: Procedures — General Questions

Q: How do I know which procedure is right for me?

Every transformation journey begins with a thorough and personalized virtual consultation with your SCCP-certified Colombian specialist — who will evaluate your unique anatomy, medical history, and aesthetic goals to recommend the most appropriate procedure or combination of procedures for your individual needs. Beauty Travel Co. coordinates every aspect of this consultation as part of your complimentary concierge service.

Q: Will my results look natural?

Absolutely. Every specialist in the Beauty Travel Co. network is an SCCP-certified Colombian plastic surgeon — selected not only for their world-class surgical credentials but for their unwavering commitment to natural, harmonious results — surgical precision combined with an artist's eye for proportion, balance, and authentic beauty. The goal is never to change who you are — but to reveal the most refined, confident, and radiant version of yourself that has always been there.

Q: Are the procedures performed in accredited facilities?

Yes. Every procedure coordinated through Beauty Travel Co. is performed in fully accredited, state-of-the-art medical facilities in Bogotá — meeting the highest international standards of surgical safety, hygiene, and patient care.

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Our mission

We're on a mission to change the way the housing market works. Rather than offering one service or another, we want to combine as many and make our clients' lives easy and carefree. Our goal is to match our clients with the perfect properties that fit their tastes, needs, and budgets.

Our vision

We want to live in a world where people can buy homes that match their needs rather than having to find a compromise and settle on the second-best option. That's why we take a lot of time and care in getting to know our clients from the moment they reach out to us and ask for our help.

Our team

Our strength lies in our individuality. Set up by Esther Bryce, the team strives to bring in the best talent in various fields, from architecture to interior design and sales.

Esther Bryce

Founder / Interior designer

Lianne Wilson

Broker

Jaden Smith

Architect

Jessica Kim

Photographer